An effective Customer Experience (CX) program is essential to the vibrant success of any business, but now, CX may be the most important focus in 2020 for businesses to stay in the game. Learn how to create or refine your customer experience program and why it may very well be the best decision you will make this year.
Attend the webinar for insights on 5 steps to creating a successful CX program to drive your business forward:
1. Alignment: establishing a roadmap, goals and accountable team
2. Customer Journey Mapping: understanding your customer’s experience from before they became a customer through your product lifecycle
3. Establish baseline expectations: confirm the moments of truth which matter to your customers
4. Listening: establish ongoing listening systems to measure all the time
5. Action to take: immediate intervention and long-term improvement is critical
Founded in 2007, OSG is a cognitive and behavioral analytics and technology company, dedicated to helping our clients achieve growth through customer centricity. Our unique IP has been used in over 1,400 engagements, many of which utilized proprietary research methodology and technology platforms.